In a world that operates 24/7, customer relationships no longer run on office hours. Global teams, instant messaging, and digital service expectations mean business never really stops. Success depends on the ability to act fast and keep every department connected. Modern project management tools like Lark make that possible by linking workflows, communication, and customer information into one environment. Rather than treating data as static, these connected systems help teams transform information into action giving organizations the agility to stay responsive at any time of day.
Lark Base: Turning CRM software insights into operational awareness
Lark Base bridges the gap between customer understanding and business execution. Instead of keeping client details locked in separate systems, Base lets teams build dynamic databases where CRM data powers everyday operations.
Example: A logistics company uses Bas to track client shipping preferences and delivery issues. When a new order is placed, Base automatically creates an entry that includes route data, assigned drivers, and customer feedback from the CRM. If a delay occurs, the update triggers alerts to both operations and account management, ensuring customers receive proactive updates instead of apologies after the fact.
Supporting the workflow of modern CRM software, Base turns insight into action—converting stored information into workflows that move as quickly as customer needs.
Lark Messenger: Speeding communication across time zones
Let’s face it—work doesn’t stop just because people are scattered across different time zones. Lark Messenger keeps everyone connected, so teams, clients, and all the details stay together in one place. Every conversation links straight to the right document, task, or Base record, so nothing slips through the cracks.
Scenario: A client in Tokyo asks a question just as the London crew is calling it a day. The account lead drops the issue into a shared Messenger thread, tags the Singapore support team, and adds the client’s Base record for context. By the time the sun comes up in London, the problem’s sorted, the update’s there, and the client’s already in the loop. No need to play calendar Tetris or juggle hand-off meetings.
With Messenger, teams stay in sync, clients get answers fast, and nobody misses a beat—no matter where they’re working from.
Lark Calendar: Keeping global operations synchronized
Lark Calendar makes it easy for teams to handle the chaos of working across regions. You can see everything—client demos, internal reviews, and more—lined up on one timeline, so it’s clear how each meeting connects to the bigger project goals.
Scenario: A marketing manager in Paris sets up a campaign kickoff that pulls in designers from Mumbai and analytics folks from Chicago. The calendar jumps in, finds the best overlapping hours, and syncs everything with Tasks. Deadlines and project reviews line up with everyone’s schedules, no matter where they are. That means no double bookings, no confusion, and everyone’s looking at the same calendar.
When you’re juggling teams across endless time zones, Calendar doesn’t just help—it’s the thing that keeps everyone moving in the same direction.
Lark Tasks: Turning customer requests into visible ownership
Organizations that stay on top of things win because everyone knows who’s responsible for what. Lark Tasks takes client requests and turns them into clear action items, so everyone can see what’s happening.
Scenario: A tech company gets a request for a new feature from an important customer. The product manager grabs that message right in Messenger, sets it up as a task, hands it to the dev team, and links it to the client’s Base record. As engineers make progress, account managers can check the status anytime and give clients solid updates.
No more chasing down information or waiting on scattered updates. Clients see the team’s commitment in action—real progress, out in the open.
Lark Docs: Creating living documents that move with the work
Documents don’t just sit still—they’re always changing, especially in fast-paced teams. With Lark Docs, everyone can jump in at once. People edit, comment, and keep things moving forward, so you never get stuck wondering which version’s the latest or chasing updates through endless email threads.
Scenario: The finance team starts putting together a client proposal. Legal’s in there too, checking clauses as they’re written. The account manager drops in details straight from Base, and leadership steps in with feedback before giving the green light. In just a few hours, the document’s polished and ready to send out.
Lark Docs turns teamwork into real progress. No more waiting for someone to reply or dig through their inbox—the work just gets done.
Lark Wiki: Building accessible expertise for every shift
Speed is of no value without accuracy. Lark Wiki probes your institutional knowledge in one location so that employees have instant access to validated information whenever they are needed.
Scenario: A support engineer in Sydney gets a customer issue that they had managed with the team in London days before. The engineer accesses Wiki and finds a reference to the customer issue, including a complete step-by-step resolution that someone had documented at the time of the previous incident. They apply the same fix and make a note to improve the documented resolution on Wiki with a more robust explanation.
In this way, Wiki eliminates duplicated effort, supports learning, and ensures services are consistently administered to customers. All this is achieved, whether applauding a colleague in Liverpool at 3 o’clock in the morning or sharing a birthday cake with your teammate in oxford at lunchtime.
Lark Sheets: Turning live data into rapid insight
Data shapes decisions as they happen, and Lark Sheets puts that power right in leaders’ hands. Teams work together on performance analysis, making changes in real time—everyone sees the latest updates, no waiting around.
Scenario: Picture a retail operations team tracking sales across regions, keeping an eye on those weekly targets. New numbers roll in, profit margins update automatically, and managers jump into the conversation with quick comments right inside the sheet. Maybe one store’s conversion rate dips. Marketing spots it and tweaks the promotions that same day. No need to wait for some distant quarterly report.
With Sheets, everyone acts on what’s happening right now—not after the chance has come and gone.
Lark Meetings: Converting discussion into delivery
In an always-on business, meetings must resolve with execution. Lark Meetings provides a seamless experience and allows calls to translate into real action through integration with Docs and Tasks.
Scenario: For instance, in an hour-long product roadmap meeting, the host may open the related doc to note live notes and assign follow-up items as tasks before concluding the call. Collaborators in four countries leave with aligned priorities and their deadlines scheduled in their calendars.
This connected workspace creates momentum, solving the problem of meetings generating more on a never-ending to-do list.
Conclusion
The pace of business today leaves no room for silos or slow reactions. A CRM app becomes powerful when it fuels every part of the organization from planning and communication to data-driven decisions. With features like Base, Messenger, Calendar, Tasks, Docs, Wiki, Sheets, and Meetings, Lark gives teams the ability to act continuously, confidently, and collaboratively.
By uniting CRM intelligence with workflow clarity and real-time communication, Lark enables companies to stay responsive long after offices close. In an always-on economy, success isn’t defined by how much data you have it’s measured by how fast you can turn that data into action.
